Contact

How to get in touch

The only way to reach us is the enquiry form on this page. When you fill it in, leave your phone number — we will call you.

This is not bureaucracy: the form already tells us the property, the problem and the area, so the first conversation can be about the solution instead of starting with the basics. Often we can give you a rough price on that call.

What to include in your enquiry

• Property — flat, house, office, something else.
• Problem — mould, a smell, treatment after an incident.
• Area — roughly, in square metres or number of rooms.
• When you need it — urgently or planned.
• Description — what happened, how long ago, exactly where.

If there are small children, pets or anyone with a respiratory condition in the household, mention that too — it affects the method we choose and how long the room needs airing.

Where we work

We work in Riga and the surrounding region. Within Riga travel is included in the price; outside Riga we add a charge based on distance, and we tell you about it in the quote.

How quickly we reply

We aim to get back to you as soon as we can after your enquiry arrives. In urgent cases — flooding, a sewage incident, a death — say so in the enquiry and we will deal with it as a priority.

We do not promise an arrival time down to the minute before we know the situation and the address. That is not evasion: a promise made without knowing the property is a promise that may not be kept.

What to expect from the first call

When we call, we are not starting a sales pitch. First we try to understand what we are actually dealing with:

If your description shows the problem can be solved without us — a dried-out trap, or a small patch on a smooth surface — we say so and explain how.

When there is no point writing to us

So we do not waste your time, these are not our services:

• The other two parts of DDD — those are separate services, see What DDD means.
• Blocked drains and plumbing repairs — a job for a plumber or an emergency service.
• Building work: insulation, damp proofing, roof or ventilation repairs.
• Deep cleaning and removal of building waste.
• Treating vehicle interiors.

If your case is one of these, we will tell you straight away and, where we can, point you in the right direction.