Cause first, treatment second. That order is not a formality.
This page describes how the work goes, from enquiry to handover. The process is the same for every property — only the scale and the method change.
You fill in the form with a description of the situation and your phone number. We call and work out the details.
We inspect the property, measure moisture in the air and in materials, and look for the cause.
We tell you what needs doing, which method suits best and what it will cost. Work starts only once you confirm.
We carry out the work at the agreed time, respecting product contact times and safety requirements.
We tell you when the rooms can be used again and what needs to change so the problem does not return.
Most of the problems people bring to us are symptoms. Mould on a wall is a symptom of moisture. A smell in a room is a symptom of a source. Treat the symptom without touching the cause and it comes back.
An inspection with moisture measurement answers the question a visual look cannot: is the moisture coming from condensation, from a leak, or from the ground. Those three answers have three completely different solutions.
In simple cases an inspection is not necessary, and we say so — to ozone-treat a flat after tenants, for example, the floor area is enough.
| Task | Method |
|---|---|
| Contact surfaces | Surface treatment |
| Odour in the room and in textiles | Ozone treatment |
| Large room, many surfaces | Cold fogging (ULV) |
| Gaps, cavities, structures | Hot fogging |
| Mould on a surface | Material removal + fungicide |
| Air and ventilation | Air disinfection, UV-C |
We often combine two methods: one for surfaces, another for the air and the places you cannot reach.
We set the price after the inspection and tell you before the work starts. We never raise it afterwards — if something was missed during the inspection, that is our mistake, not your cost.
If the inspection turns up something that changes the scope significantly — a far larger wet area under the floor covering than was visible, say — we stop, tell you, and agree it again. You decide whether to continue.
We only start work once you have seen the price and agreed to it.
Good preparation shortens the job and improves the result. In practice it takes about 15 minutes:
The recommendations are the part customers value least at the time and most a year later. If we told you the ventilation needs sorting out, that is not a suggestion made out of politeness.
Describe the situation — we will tell you whether treatment is needed at all, and which one.
Fill in the form — we will call you on the number you provide, ask a few clarifying questions and propose a solution.
Thank you! We will contact you on the phone number you provided shortly.
